1. Do all your items ship within the USA?
We have 3 different shipping facilities in California, New Jersey and China, so different items may be shipped from different warehouses depending on the warehouse location.
2. Am I charged extra for shipping back-ordered items?
There are no additional shipping charges for back-ordered items that ship separately from the original order. Back-ordered items are sent via Standard Shipping.
3. How long does it take for my order to be shipped?
We ship all orders as quickly as possible, please allow 24-48 hours for us to process and ship your order. But please note that there may be processing delays during sales events and peak shopping days.
4. How long does it take for my order to arrive?
Free standard shipping on all orders. Orders shipped are typically shipped within 24-48 hours and arrive in 6-10 business days.
Once your package has been shipped out, we will not be able to edit the address. We recommend you contact the courier with your tracking number directly to correct your shipping address info after the package has reached your city.
5. How can I track my order?
Once your order is shipped out, we will send you an email automatically, please check your mailbox and special attention to spams as they have a habit of hiding themselves there...
After logging in your account and navigating to "My Orders", you could also get the latest tracking info of your parcel once updated.